Date: 27 April 2016

Location: Kuwait

Job description

To manage assigned store, ensure profitability, provide good service and ensure development of employees

The main purposes for this job are:

  • Directing and managing the store, under the supervision of the Area manager, leveraging data/reports on financial and operating performance at the store/departments level
  • Coordinating with colleagues in the store and supporting them in managing personnel ensuring effective use of resources and meeting service level standards
  • Communicating to store personnel corporate standards and correspondent drivers of cost/service level, in order to facilitate and ensure proper behaviors
  • Ensuring effective application of procedures and polices
  • Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations
  • Ensuring implementation of actions pertinent to store-related shrinkages
  • Providing inputs to Merchandise on customer requirements
  • Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition
  • Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally
  • Handling and resolving customers and staff complaints/claims
  • Coordinating action with respect to approved store recruiting and training
  • Developing personal and people skills and capabilities through on-going training

Skills and Experience

The successful candidate should possess the following:

  • Experience in¬†management and coordination of store operations activities, including cost management, in-store inventory control and shrink monitoring
  • 2 years minimum store manager experience
  • University degree in Business Management (Retail) or equivalent Management Course
  • Proficient in written and spoken English communication

Competencies

  • Leadership & Coaching
  • Developing Others
  • Influencing
  • Resilience & Flexibility
  • Commercial Awareness
  • Delegation
  • Planning & Organisation
  • Motivation
  • Communications
  • Customer Service
  • Teamwork
  • Focus on Results

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