1) Welcome to Kanzee

What is Kanzee?

KANZEE is Safeway’s new Online Application, and where the digital loyalty program replacing the old Safeway loyalty card and program is also featured.

As a Kanzee member you collect coins and redeem offers via the coupons you receive that are tailored to your shopping behaviours and needs. You also collect coins based on your Kanzee status on every JD you spend in our stores or online.

Why should I join Kanzee?

Join Kanzee to save money through customized coupons that are just for you.

Collect coins every time you shop in a Safeway store or online.

Enjoy the best offers and deals on a range of fresh foods and grocery staples.

Send coins to family and friends so that they can benefit from their shopping experience.

Enjoy exclusive partner offers that you can only find through Kanzee.

What are the different Kanzee membership status?

There are three membership statuses to Kanzee; The first status is the EXPLORER status colour code Blue, followed by the EXPERT status colour code Green, and the final status is the ELITE status colour code Grey.

Each status affords you great benefits as highlighted in the Table:

Can I move up a status or drop down in my membership status?

Yes! You can easily move up a status. The more you visit us the more you spend and the more you shop automatically means that you will be moving up as a member. You will also know you have moved up as the colour of your Kanzee card on the App will also change to the associated status colour.

This also means that if you don’t visit us or your shopping pattern changes with us you could lose your current status and drop down a status. So please make sure that does not happen!

2) Safeway Loyalty card Program

What happens if I still have the old Safeway Card?

You need to join Kanzee by simply downloading the Safeway App via the Apple Store or Google Play store. Customers can simply transfer their existing points to Kanzee coins by inputting your old loyalty card number in the below shown text box:


Does this mean I can’t use my mobile number or my Safeway Card at the Cashier?

Cashiers will only accept your mobile number or your digital barcode as long as you have downloaded and registered on Safeway’s app.

 

I tried to download the app and register but I faced a problem?

Simply call our Contact Center at 0793444555 and they will be there to help resolve this issue.

3) Joining Kanzee

Who can join Kanzee?

Everyone who is above 18 years old is eligible to join KANZEE.

How do I join KANZEE?

You can join KANZEE simply by downloading the Safeway App via the Apple Store or Google Play. The membership is free.

Once you download the Safeway App you will receive an OTP to register your account. You need to complete the registration process to enrol in Kanzee.

How can I change my personal details?

You can easily change/update your personal information by accessing your profile on the mobile application or website.  At Safeway, we respect our customers’ privacy and only collect necessary information. The information is safe and secure.

 

4) Coins & Redemption

What are coins?

Coins are collected via purchases you make through the offers and coupons you receive that can be redeemed to JD values and used when shopping. You also collect coins every time you shop in our stores or online.

What is the value of my coins in JD?

Each Kanzee membership status grants you coins every time you shop in our stores or online.

The EXPLORER status earns 1 coin for every 4JD spent.

The EXPERT status earns you 1.5 coins for every 6JD spent.

The ELITE status earns you 2 coins for every 8JD spent.

 

This means that every 400 coins collected is equivalent to 1 JD value that you can redeem in our stores and online.

 

You can track your coins and JD value via the Kanzee App on the Kanzee homepage.

When do my coins expire?

Coins expire after 4 months from purchase date for all Kanzee members regardless of their status.

 

When I earn coins, can I redeem them immediately?

Coins are added immediately to your account after every purchase, and can be redeemed every time you shop instore on online.

How do I check how many coins I have?

Coin balance is accessible on the mobile application, our hotline 0793444555 or by asking the cashier.

 

What do I do if I believe there is a mistake in my balance?

We welcome all your calls and inquires on our hotline 0793444555 to help solve your concern.

 

Can I transfer coins to other friends and family?

Coins can easily be transferred from account to account via the mobile app as long as they are also registered in Kanzee.

How do I opt out of Kanzee?

We’d hate to see you go, but if you decide to leave us, opting out can easily be done by contacting our hotline.