Date: 27 April 2016

Location: Kuwait

Job description

To meet and greet customers at the store, provide relevant information and answer their questions and inquiries and ensure that cashiers operate their checkout stations effectively and efficiently

The main purposes for this job are:

  • Greeting and answering customers’ questions and inquiries and providing information relating to the store
  • Assisting manager in supervising the cashiers at the counters; scheduling their work duty rotation, ensuring proper performance and, as needed, operating the cash register
  • Providing training for new cashiers
  • Issuing receipts, refunds, exchanges, trading stamps as well as redeeming food stamps and coupons to customers
  • Monitoring checkout stations to ensure that they have adequate cash available and are staffed appropriately
  • Compiling, preparing and maintaining reports and records.
  • Ensuring that relevant equipment is in good operating order and properly assigned to carry out the required work.
  • Answering the telephone and handling complaints when necessary

Skills and Experience

The successful candidate should possess the following:

  • Experience in managing and troubleshooting in-store cash operations
  • Previous customer service experience in large retail organization

Competencies

  • Leadership & Coaching
  • Influencing
  • Motivation
  • Communications
  • Customer Service
  • Teamwork

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