Date: 20 January 2016

Location: Kuwait

Job description

To manage the operation of the Fresh Food and ensure provision of a high level of service and profitability of the business

The main purposes for this job are:

  • Monitoring, systematically departmental costs, operational performance and alerting the Assistant/Director of impending issue
  • Ensuring effective implementation of all corporate processes/procedures and standards such as hygiene, sanitation, and security and safety standards.
  • Communicating to store personnel corporate standards and correspondent drivers of cost/service level, in order to facilitate and ensure proper behaviors
  • Implementing loss prevention and shrink procedures, managing the inventory and taking measures to minimize damages, loss and thefts and optimizing stock turnover
  • Supporting department managers in the planning, receiving/handling and replenishment operations with respect to the right level of stock on the shelves, periodic verification of expiration dates for Fresh Foods, Supermarket and Home Center, order and clea
  • Ensuring proper implementation of visual merchandising recommendations and as needed adopt refinements imposed by store layout/infrastructure constraints/other constraints maintaining high standards of visual display and customer experience
  • Ensuring timely delivery from Fresh Foods’ suppliers and full coverage of the assortment defined by Merchandise
  • Providing inputs to Logistics in order to optimize the replenishment and to Merchandise with respect to possible improvements of assortment/pricing/suppliers, given clients requests, local competitors and suppliers behavior
  • Reporting to the Assistant/Store Manager operational issues and recommending possible solutions
  • Reporting clients claims/requests to the Store Manager and taking steps to resolve them as directed
  • Ensuring availability of sufficient levels of in-stock position on basics.
  • Following up on Trading Standards, code dating and product rotation
  • Ensuring high store standards, apparel rack rules, end cap profile, signing, shelf labeling, etc.

Skills and Experience

The successful candidate should possess the following:


  • High School Diplomat – Essential, or a Degree in related field – Desirable


  • 5-6 years experience in the supervision and coordination of store department operations activities, including shrink monitoring and merchandise guidelines implementation control, matured by working for large retailers


  • Proficiency in English is essential.¬† Arabic is an advantage


  • Leadership & Coaching
  • Developing Others
  • Influencing
  • Resilience & Flexibility
  • Commercial Awareness
  • Delegation
  • Planning & Organisation
  • Motivation
  • Communications
  • Customer Service
  • Teamwork
  • Focus on Results

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