Customer Service Agent

Job Description:

Conduct inbound and outbound activities within the Contact Centre in accordance with the agreed instructions and procedures.

  • Answer and handle all feedback received from different contact channels and ensure they are registered in the respective records.
  • Handle outbound activities (campaigns, surveys, and follow-up) according to the agreed procedure and instructions.
  • Completion of any assigned task given by the supervisor/Team Leader with efficient use of the Contact Centre tools in accordance with the quality standards.
  • Ensure all pending feedback is completed and closed within the agreed service level and in accordance with the procedure manual.
  • Follow the contact center phone standards and scripts when conducting or receiving phone calls through the hotline.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Support other colleagues and supervisors to accomplish pending tasks when needed.
  • Full compliance to the Contact Centre rules in the manner of attendance, pause sessions, and daily target.
  • Adherences to the monthly Contact Centre schedule and inform the supervisor about any swap in the schedule.

Basic Requirements:

  • Age: 21 – 30 years old
  • Education: High School, Diploma or equivalent
  • Nationality: Arab nationals
  • At least 0-2 years of experience in the same field.
  • Excellent written and verbal communication skills both in English and Arabic
  • Strong organizational skills with the ability to multi-task
  • Customer-oriented, passionate and has a good engaging personality

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